Current Global Trend

Managed services are becoming increasingly popular with businesses around the world. The global managed services market is expected to grow from USD 180.5 billion in 2018 to USD 282.0 billion by 2023, at a CAGR of 9.3% during the forecast period. The major factors driving the managed services market include the increasing dependence of organizations on IT assets to boost their business productivity and the need for specialized managed service providers who can offer cloud-based managed services. Multinational corporations demand uniform services worldwide which comes with its own operational complexities, simultaneously, national mid-sized or for that matter even small enterprises demand fast yet cookie-cutter delivery of managed services.

Customers buy managed services to increase staff productivity beyond the technological and operational complexity barrier. Examples include integrating a unified communication system with a Microsoft Exchange solution, establishing a single-sign-on federation mechanism, etc. For a managed service provider to successfully deliver these services they need to be skillful in managing both the customer’s technical complexity while simultaneously managing the customer. Granthium focuses on balancing both of these customer needs to provide a flawless experience.